Customer Care
Customer Care
We understand how important it is to protect your investment in your new home. All of us at Appia are committed to respond to and address all warranty issues that may arise. If you have a warranty issue that needs to be addressed, please contact us or complete our online service request form that will automatically be sent to our customer service department.
Your pre-occupancy inspection gives you the opportunity to inspect your home accompanied by an Appia customer service representative. At this time, should any minor deficiencies be noticed they will be corrected — in most cases, prior to moving in.
During the first 12 months, Appia’s service technicians will respond to any problems requiring prompt attention and that cannot be deferred until year-end.
Careful thought and consideration has gone into the selection of the many materials and products used in the construction and finishing of your home, including the selection of all appliances. As construction progresses, our on-site personnel monitor workmanship and installations with a keen eye on fit and finish. Before you view and prior to moving into your new home, it will be thoroughly inspected by our experienced detail crew to identify and correct any deficiencies.
We stand behind our work at Appia. As builders, we are licensed by the Homeowner Protection Office of BC and provide third-party home warranty insurance on every new residence.
Each of our insurers is approved by the provincial Financial Institutions Commission, with appropriate coverage and exclusions as set by legislation. All of our homes come with 2-5-10-year home warranty insurance (2 years on labour and included materials; 5 years on the building envelope; and 10 years on the structure of the home), providing the strongest construction insurance in Canada.